An email from a dear customer brought this problem to our awareness:
One of the two “Palace Pu-erh” (2008 XZH Palace Pu-erh”)cans had a sizeable dent in it when I received it. I’m assuming it was not dented when it was shipped, but in transit. Several orders from Hou De that I’ve received over the last 6 months or so were packaged the same way; the item in the order was as wide or wider than the Priority Mail box it was shipped in. It was stuffed in anyway, so it was not well protected from external pressure. There should be some space around the items inside the box and the box walls so there’s a better chance of the items surviving if the box is dropped or stepped during delivery.
While we are sorry for what happened to the customer’s order, we also worry the same thing might has also happened to other customers.
If there is one thing that is trickier than selecting good teas to offer on Hou De, it has to be how to safely and economically deliver the teas/teawares to customers. We should have paid more attentions to the way we packed items. Sometimes we may be “off track” a bit to save on the shipping cost. This kind of email is a good reminder to bring us back to what should be the priority.
So, please don’t be shy to let us know, openly, the problems of shipping you’ve encountered. Or any idea that might help us improve.
Thanks ![]()
Guang



On the positive side, I congratulate Americans for finishing a historic presidential election. Not that I have the voting right to participate or political preference, but watching the progress of the election and the tears and joys at the Grand Park Chicago on the election night, I was assured this is still the land of opportunity.



